Standard Delivery

  • Standard delivery usually arrives within 3 – 6 business days from the shipped date, excluding holidays. Please allow 1-2 days handling time.
  • Standard delivery to Alaska, Hawaii, and P.O. Box addresses usually arrive within 5 – 13 business day from the shipped date, excluding holidays.
  • Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.

Express Delivery

  • Express shipping orders placed Monday through Friday, excluding holidays, before 11:00 AM PST will usually arrive within 2-3 business days from the shipped date. Please allow 1-2 days handling time.
  • Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Year’s Eve, New Year’s Day.
  • Express shipping is not available for Alaska, Hawaii, P.O Boxes, and APO/FPO addresses.

Next Day Delivery

Next-Day Shipping is available on orders placed before 11:00 am PST. Orders placed before 11 am PST will arrive the following business day, by end of day. Next Day Shipping is only available to delivery addresses in the 48 contiguous states. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Box, or APO/FPO addresses. Orders placed on the following holidays are not eligible for Next Day Shipping: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Year’s Eve, New Year’s Day.

 


Returns

Online purchases made through Suede & Stone are valid for exchange, credit, or refund within 14  days from the delivery day.  Refunds are only available for online purchases returned by mail. Return postage is not provided and must be paid for by costumer.

All SALE items will be final sale and cannot be retuned for store credit or refund.

 

Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry (excluding earrings and body piercings) must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable).

 

GIFT CARDS, E-GIFT CERTIFICATES, COSMETICS, UNDERWEAR, SELECT LINGERIE, SELECT SWIMWEAR, EARRINGS, BODY PIERCINGS, AND ONLINE ITEMS MARKED “FINAL SALE” MAY NOT BE RETURNED OR EXCHANGED

 


Payment

We accept the following forms of payment:

  • Visa
  • Master
  • Discover
  • American Express

 

Contact Us:

Shop@suedeandstone.com

Returns@suedeandstone.com

Info@suedeandstone.com